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Our Pricing Policy and Best Rate Guarantee

Pricing policy

Our philosophy is simple, our best available hotel rates, deals, packages and offers are always available on line here on the website, WITH ONE EXCEPTION ONLY – OUR DIRECT DEALS TO OUR LOYALTY DATABASE. As our rates often improve the longer the stay, it would be impossible to show all permutations in a web tariff. On our check availability system on each page, select your dates, and check best rate and availability for the type of guest room you prefer.

From time to time, we have great special offers and deals, exclusive to the website – do check our special offers section regularly. Also we promote great deals and packages direct to our returning loyalty club member guests, by email on a closed user group basis, so that only they get the benefit of these.

Enjoy our best rates, guaranteed, when you book directly with us

Feel confident knowing that you will always get the best available rate on line at The Royal Highland Hotel  Inverness

When you next make a booking, we guarantee that you will always receive the best possible rates providing you book directly through the hotel website, or via the hotel reservation desk. This is our best rate guarantee to you.

Should you find a cheaper rate displayed anywhere on line available for the intended date/s of your stay, please contact us and we will guarantee to match or even beat that rate, on a like for like basis i.e. length of stay and other stay requirements and restrictions. One of our biggest business costs is paying commissions to travel agents and third parties, especially on line, and rest assured these costs do nothing to benefit your experience, or our service provision to you.

 

And best rate guarantees aren’t the only benefit of booking directly with us:-

*  Everything for your stay the way you want it. That's because the hotel will document your room preferences and have everything ready for your arrival.

*  Caring assistance in the event of disruption to your travel plans that are outwith your control.

*  Great concierge and pre-arrival assistance. To help you plan your stay, we'll send you a pre-arrival welcome email, inviting you to let us know of any special requirements you may have for your stay. Alternatively you may call our concierge desk at any time, 24/7, on 01463 231926

*  Book direct with the hotel rather than on a 3rd party website.  Although we enjoy working with these agents - we also promote the very best rate direct and if you can get your room cheaper with a 3rd party we will match their rate!  

*  You can contact the hotel easily and directly at any time. We have 24 hour reception.

*  Quality assurance – Royal Highland Hotel is independently quality assured by the national hotel grading agencies on a continuous, professional basis.

*  Total privacy and security. You can trust us to protect your online transactions.

*  Great customer service. The hotel is here to assist you 24 hours a day, 365 days a year.

*  No hidden costs or penalties. All room charges and taxes are shown up front on our website. And there are no additional fees to modify an existing reservation.

*  Always at your discretion, we will add your details to our guest database so that you are entitled to receive loyalty rewards, special deals exclusively for returning guests, and advance notification of all our latest news, deals and offers.

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Check availability and book on line

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    Traditional contemporary in a modern world

    Serving the highlands for 163 years has taught us our service excellence from true experience

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