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The Royal Highland Hotel - all your Questions Answered

Access

Reception is staffed 24 hours. The main doors may be locked during the night however there is a door bell that connects to Night Porter.

Air Conditioning

There is no air conditioning in the guest rooms. Windows in the guest bedrooms can be opened for fresh air.

Airport Transport

There is a service bus serving the Airport that departs frequently from Falcon Square. Taxi transfers can be pre booked via Reception

Booking

All bookings require a credit/debit card guarantee. We reserve the right to pre authorise credit cards. The hotel accepts payments made by cash (Sterling only), company cheque (which must be accompanied by cheque guarantee card) and most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express)

The hotel is unable to accept personal or travellers cheques

Some of our best deals may require full prepayment at time of booking. The booking policies applicable to each available rate are clearly stated in our on line reservation system

Breakfast

There is an extensive breakfast menu which includes many vegetarian options as well as the traditional Scottish fayre. Breakfast is normally served between 7am and 930am.(Mon – Sat) and 8am – 930am (Sunday)

Car Parking

Free, onsite car parking for up to 9 cars. Pay & display nearby from approx £3 per 24 hours.

Check In And Out

Check-in is from 15.00 hrs. If you want to arrive earlier than this time, your room may not be ready, but you can leave your bags in Porters Store. Check-out is at 10.30 hrs.Late check-out may be available on request, although a small charge may apply.

Children And Families

Children are welcome. We have several suitable rooms Pricing is dependent on the number of people that will occupy the room. Cots and high chair are available free of charge.

Communications – Internet And Telephones

Free Wi-Fi internet access is available to guests for 45 minutes each day/visit.  A payphone is located near Reception area. All guest rooms have direct dial telephones

Currency And Credit Cards Accepted

The hotel accepts £ sterling as well as all major credit cards, including Visa, MasterCard, Switch, Maestro, and JCB.

Disabled Access

The Hotel has 2 small steps at the front door and access via ramp. Thereafter there is level access to the ground floor, including the breakfast room/lounge area..We also have 2 specially adapted rooms with wheel in shower and 2 ground floor rooms

Getting To Royal Highland

Please consult our website for detailed directions on how to get to Royal Highland Hotel by air, road, rail or bus.

Heating

The guest rooms are heated by room radiators which can be thermostatically controlled by guests, to ensure a comfortable ambient temperature.

Laundry

We can arrange for collection from Local Dry Cleaning Service however this is only available Monday – Friday. There is a local launderette where you can take laundry to do yourself, or leave there for a service wash. The launderette is open 7 days a week.

Local SportsFacilities

There is a large Leisure Centre(Aquadome) with Swimming Pool and Leisure slides etc at Bught Park approx 10 mins walk along the river

Local Dining And Shopping

We offer guests a discount on Ash Restaurant which is our own Restaurant and also popular with Locals. We also have Gallery Coffee Lounge where you can sample home baking or dine for lunch. There are a wide variety of restaurants and pubs within a few minutes’ walk of the Hotel. We can provide you with information and recommendations while you are here. There are local shops and a good shopping centre nearby – Eastgate Mall.

Local Attractions

We are close to Loch Ness and Urquhart Castle as well as being the Gateway to the Highlands & Islands with easy access via main routes.

Medical And Dental

There are local doctor and dental practices in the immediate area as well as Raigmore Hospital which has an Accident & Emergency Department..

Pets

We allow well behaved pets in rooms

Room Servicing

Rooms are serviced daily throughout your stay, however we offer guests opportunity to choose if they do not wish fresh towels in keeping with the environmental following.

Service Charge

No service charges are added to bills. Gratuities are at the customers’ discretion

Smoking

No smoking is permitted inside the Hotel, however we do have a limited number of rooms that permit smoking. Smokers can smoke outside the Hotel.

Special Diets

Vegetarian options are available at all times on the breakfast menu, but for other dietary requirements, please let us know is advance of your stay, so that we are able to prepare for your visit.

Special Occasions

We are happy to assist with arranging any of the following, to make your stay extra special - champagne, chocolates, flowers etc.

Tour Booking

When you are here, we can advise and help with the booking of tours around the area.

Tourist Information

We stock a variety of tourist information leaflets and brochures for local attractions.

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